A builder's map of robotic process automation versus LLM agents. Where classic bots fail on changing UIs, when deterministic RPA is still cheaper, and how hybrid workflows keep models from touching money or ledgers alone.
An AI agent is a model plus tools, memory, and a goal. See how that differs from a chatbot, where agents win in sales and support, and what to ask before you connect one to your CRM.
A practical decision guide for operators. Chatbots answer from your docs. Agents book, update CRM, and finish multi-step work. Pick by outcome, not by the fanciest demo.