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SolutionMulti-language support

Bilingual Support Agent

Support stops breaking when the customer switches language. One agent that detects language, answers from your knowledge base, and hands off to a human with a full transcript.

Bilingual Support Agent — Support stops breaking when the customer switches language. One agent that detects language, answers from your knowledge base, and hands off to a human with a full transcript.

Support queues fracture the moment half your customers write in another language. A bilingual (or Core5) support agent detects language, answers from your real docs, and escalates cleanly so your team is not copy-pasting into Google Translate at midnight.

Why the usual fixes fail

  • Separate inboxes per language. Context splits and SLAs lie.
  • One English bot with a "sorry" for everyone else. Customers leave.
  • Human-only coverage. Expensive nights and uneven quality across dialects.

How the system works

  1. Message arrives on web chat, WhatsApp, or email.
  2. Language detect (strong on chat/WhatsApp) with a clear fallback.
  3. Answer from your KB in that language, with citations internally for staff tools.
  4. Handoff when needed with transcript and language tag.
  5. Log everything to CRM with tags for language, topic, and outcome.

What it plugs into

WhatsApp, web widget, email, and your help docs via AI Chatbots & Messaging and AI Agents & RAG. Broader support coverage: Customer Support.

Timeline and next step

Typically live on one channel and two languages inside two weeks. Book a free discovery call or run the free ops audit.

Fixed scope, written quote. Discovery is free; you get the scope and price in writing within 24–48 hours. Pricing is shared on contact, not published here.

Common questions

Want this on your calendar, CRM, and phones without the babysitting?

Book a free callFree ops automation auditWhatsApp

Related

AI Chatbots & Messaging

AI Chatbots & Messaging

Web, WhatsApp, and Instagram agents that answer, qualify, and book, then log everything to your CRM. Grounded in your real prices and policies, multi-language, with a human handoff that keeps the transcript.

AI Agents & RAG

AI Agents & RAG

Private AI that knows your documents: retrieval over SOPs, contracts, and wikis, plus multi-step agents that read, decide, and act across your tools with a human escalation path.

Customer Support Agent

Customer Support Agent

The same support questions stop eating the whole day. An AI support agent answers from your docs, opens or updates tickets, and hands off with rules so humans only take the hard cases.

WhatsApp Lead Qualification

WhatsApp Lead Qualification

Every WhatsApp and Instagram inquiry answered in seconds, qualified with your script, and booked or routed, 24/7. After-hours leads stop going cold in an inbox nobody is watching.